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by The Art Of Hospitality Podcast
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digi
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In this episode, Conrad and Adam talk about all things local vacation rental marketing: building an authentic brand, creating content that actually connects with guests and homeowners, using local knowledge as a competitive advantage, staying consistent, building an audience, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell
In this episode, we interview Rick, CTO of Hostaway, to talk all things vacation rental technology, the evolution of property management systems, AI co-hosts, automation, point solutions vs. all-in-one platforms, building smarter operations, the future of AI in the industry, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellRick van der PlasHostaway
In this episode, we interview Cole Rubin, co-founder and CEO of Conduit, to talk all things AI agents, guest communication, automation, hospitality tech, and what the future of vacation rental operations could look like.We dive into balancing AI with the human side of hospitality, what it really takes to automate guest messaging, why context matters, the future of the vacation rental tech stack, AI pricing and security, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellCole RubinConduit AI
In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, private equity and industry consolidation, building authentic connections with guests and homeowners, her upcoming book Please Do Disturb, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellRachel AldayAbode Luxury RentalsRachel's Book: Please Do Disturb | Penguin Random HouseRachel's Book: Please Do Disturb | Amazon
In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellSeth BorkoSkift ResearchLiving The Dream Divers
In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellDunniela KaufmanSojourn DC
In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellBob MilneFirst Chair Destinations
In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellChristian H.
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digi
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