The Long View: Chris Nassetta, President and CEO of Hilton

In “The Long View,” Eric Veiel, President, Co-head of Global Investments and Chief Investment Officer at T. Rowe Price Associates, welcomes CEOs and industry leaders to share their personal stories, leadership strategies, and lessons learned from running successful companies. The series offers a behind-the-scenes look at what it truly takes to lead in today’s fast-paced and ever-changing business environment. In this episode, Eric sits down with Chris Nassetta, President and CEO of Hilton, to discuss the evolution of one of the world’s most recognized hospitality brands. Their conversation explores Hilton’s transformation into a global, brand-led, asset-light business, the power of loyalty and network effect, and the importance of serving both guests and hotel owners. The discussion also looks ahead to how artificial intelligence could reshape the hospitality experience through more personalized digital engagement, tailored customer journeys, and real-time problem resolution.