Pittsburgh's SoftWriters Brings AI to Long-Term Care Pharmacy

What happens when AI moves beyond buzzwords and starts helping pharmacists get critical medications to patients faster, safer and more accurately? On this episode of TechVibe Radio, we welcome LiAna Tschen, VP of Platform Operations at SoftWriters, and Danielle Greer, VP of Product, to explore how the Pittsburgh-based company is bringing intelligent automation into long-term care pharmacy. SoftWriters powers pharmacy operations for facilities where accuracy, speed and scale are mission-critical, with some customers processing thousands of prescriptions every day. LiAna and Danielle detail how SoftWriters built its AI implementation around one of the most labor-intensive and error-prone parts of pharmacy workflow: order entry. They explain why the company created an internal AI innovation center, how customer feedback shaped the project, and why keeping humans in the loop remains essential when patient safety is on the line. They also share how SoftWriters balanced its core platform work with AI experimentation, spending more than a year testing, validating and building trust before going live. Listen to learn how SoftWriters is using AI to tackle staffing shortages, margin pressure and growing demand in long-term care pharmacy, while keeping the patient at the center of every decision. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.