Building a performance system, not a theater program with Zack Hamilton (Table Service 210)
Host Jordan Hooker is joined by Zack Hamilton, author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX programs that drive outcomes, how CX leaders earn a seat at the table, and what teams get wrong about AI.Want to connect with Zack? Find him on LinkedIn: https://www.linkedin.com/in/zackhamilton/Want to learn more about the Experience Performance System? https://www.theexperienceperformancesystem.com/Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
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