Capital One on the Last Mile Problem

Capital One is the largest issuer of credit cards in the U.S. It’s also one of the largest banks, and car finance companies, in the country.  We learn from its experience building proprietary AI across fraud prevention, agentic workflows, customer experience, and risk and compliance in the latest installment of our oral history project.We Meet: Capital One’s Head of AI Foundations Milind Naphade Credits:This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.