Inside Report Fraud

What really happens when you report a scam?In this special episode, Shari takes a trip behind the scenes at the fraud reporting service for England, Wales and Northern Ireland.For years, this was called Action Fraud - and victims often complained about the way they were dealt with when they tried to report what had happened to them.Since the start of the year, there's been a new system in place. It's called Report Fraud, and the people in charge say it's a totally different operation.So we went to check it out. With total losses from fraud estimated at well over a billion pounds last year, and scammers constantly evolving their techniques using the latest technology, there's never a quiet day.Shari meets call handlers and victim support officers who are on the front line speaking to vulnerable victims, police officers trying to shut down scam sites - and puts listener questions to the overall boss of Report Fraud.For this episode, she's joined by Professor Mark Button from Portsmouth University, a fraud specialist who has researched the experience of fraud victims in the UK.PRESENTER: SHARI VAHLPRODUCER: TOM MOSELEY