Showroom Detailing: Building a Business Around Quality & Customer Experience

On this episode, Josh interviews Gabriel of Showroom Detail, based in Oklahoma City, OK. Gabriel opens up about his journey in the detailing industry, the challenges that came with stepping away from the dealership environment, and what he’s learned about running a business, working with customers, and building a strong team. Josh and Gabriel also talk about the role content plays in growing a detailing business, the mindset needed to deliver a better customer experience, and where Gabriel wants to take Showroom Detail next.Time Stamps:(00:00) - Intro(01:07) - How Showroom Detail Started(04:25) - Transitioning From Dealership Work to Retail(13:06) - Documenting Before & After Photos(19:00) - How Social Media Helps Showroom Detailing(31:18) - Understanding Customer Needs & Expectations(44:06) -What Separates Great Employees From the Rest(01:02:22) - The Power of Long-Form Video(01:05:51) - Gabriel’s Goals for the Rest of the YearShowroom DetailingWebsite: https://www.showroomdetailingokc.com/Instagram: https://www.instagram.com/showroomdetailingokc/?hl=enBelk Detailing LLC  Website: https://www.belkmobiledetailing.com/  Instagram: https://www.instagram.com/belkdetailing/  Facebook: https://www.facebook.com/belkmobiledetailing  TikTok: https://www.tiktok.com/@belk_mobile_detailing  Road to $1 Million  Instagram: https://www.instagram.com/roadto1milliondetailing/