Right About Now - Legendary Business Advice

How Cisco Is Using AI Concierge Agents to Reinvent Customer Experience | Vinod Muthukrishnan

March 3, 2026·16 min·5-min readinterviewbusiness
Podzilla Summary (5 min)
TLDR
AI has the potential to 10x human productivity by eliminating repetitive tasks and enabling continuous, context-rich customer experiences that feel human. Rather than replacing humans, AI empowers them to become strategic problem solvers and brand ambassadors in a more efficient, integrat

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Guest

V

Vinod Muthukrishnan

interview on Right About Now - Legendary Business Advice

Mentions

Books, people, and resources mentioned in this episode.

People

Vinod MuthukrishnanRyan Alford

Companies

Cisco

Products & Tools

WebEx Customer ExperienceConcierge Agents

Topics

Artificial IntelligenceBusiness ModelsDigital MarketingFintechProduct ManagementStartupsVenture Capital

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