Everything Changes, Nothing Changes: A 30-Year Framework for Adopting New Technology

Oct. 28, 2026 Pete sits down with a thirty-year property management veteran and 2018 NARPM Past President Brian Birdy, MPM RMP, for a conversation about what’s actually changed in the business and what hasn’t. From a three-ring binder rent roll to flyer boxes, five-vendor trade show floors, and now AI agents, he walks through every technology shift he’s lived through and lands on the same point each time: the job itself- marketing the home, maintaining it, and communicating with the owner- hasn’t moved. They get specific about how to bring new technology into a company without breaking what already works, how he decides which vendors actually earn his business, and why churn is the one number that never goes away no matter how much you scale.