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NAR REALTOR News Change Agents: Daily Summaries Delivered
by NAR REALTOR News
Change Agents spotlights leaders, innovators, and visionaries who are shaping the future of real estate. Each episode pairs an NAR executive with a respected industry professional for an open discussion about their career story, the issues influencing real estate today, and the opportunities ahead.
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- 1 weeks ago14 min
A Background Check Isn't a Safety Plan
A background check can provide useful information before meeting a new client. But it shouldn't be mistaken for a complete safety plan. In this episode of Change Agents, NAR's Bennett Richardson talks with Blaise Coco, founder and CEO of Domi, about how technology is giving REALTORS® new ways to prepare for showings and get help when something doesn't feel right. Coco explains why safety technology should go beyond simply gathering information about a prospective client and become part of an agent's everyday routine. They explore tools designed to help agents take action quickly, from tapping a check-in button that alerts designated emergency contacts to activating an alarm or SOS feature. Coco also discusses voice-activated assistance that can contact emergency contacts and provide location information when an agent needs help. In this episode: • Why a background check is only one piece of a safety plan • How a simple tap can keep emergency contacts informed during a showing • Tools designed to help agents call for help quickly • How voice activation can provide another way to reach emergency contacts • Why safety technology needs to be ready before an agent walks into a showing • How REALTORS® can turn preparedness into a repeatable habit Technology can provide more information. The real opportunity is using it to be ready when the unexpected happens.
- 2 weeks ago22 min
How AI Is Changing the Value of a Real Estate Agent
AI is giving buyers and sellers access to more real estate information than ever. So how does the role of the real estate professional change when consumers can increasingly find data and insights on their own? In this episode of Change Agents, NAR Chief Marketing and Communications Officer Bennett Richardson talks with Sean Soderstrom, founder and CEO of Courted, about how artificial intelligence and data are reshaping real estate and what that means for real estate agents and brokerages. They discuss: • How AI is changing consumer expectations • Why professional judgment becomes more important as consumers gain access to more information • How REALTORS® can use AI and data to provide more personalized insights • How market intelligence can help agents demonstrate their value to buyers and sellers • How brokerages can use data to improve agent recruiting and retention • Why relationships and trust remain at the center of the real estate business Sean Soderstrom also explains why he doesn't see AI replacing the real estate agent. Instead, he sees technology as a way for agents to work more efficiently, scale their expertise and help consumers navigate increasingly complex decisions.
- Oct 7, 202633 min
How Locals Experience New Orleans: Gerald Gruenig's Favorite Spots
NAR NXT is headed to New Orleans, and there's no better guide to the city than Louisiana native, content creator, and television personality Gerald Gruenig. In this special episode of Change Agents, host Bennett Richardson leaves the studio and hits the streets of New Orleans to explore the neighborhoods, architecture, restaurants, and traditions that make the city unlike anywhere else in America. Gerald shares the places that shaped his life, from the apartment above his family's po'boy shop to iconic neighborhood restaurants, Mardi Gras float dens, historic streets, and locally loved eateries. Along the way, you'll discover the history behind New Orleans po'boys, hear stories of growing up in Gentilly, learn why Mardi Gras is the cultural heartbeat of the city, and get recommendations for where to eat, explore, and experience authentic New Orleans during NAR NXT. Whether you're attending NAR NXT or simply love stories about community, culture, and place, this episode offers a local's perspective on one of America's most unique cities.
- Sep 30, 202623 min
Proptech Innovations: AI, Secure Payments & Smarter Stacks with REACH Founders
NAR CMCO Bennett Richardson sits down with three standout founders from the REACH, NAR's tech growth accelerator program, to explore how technology is transforming the real estate industry from the inside out. Guests & Topics Covered: Russell Smith (President & COO, Earnnest): Modernizing earnest money deposits, securing payments against wire fraud, and what FedNow means for instant real estate transactions. Divya Aathresh (Founder & CEO, MaxHome.ai): Leveraging generative AI to streamline brokerage document compliance and free up agents to focus on client relationships. Max Fitzgerald (Founder & CEO, StackRap): Eliminating tech overload, monitoring software adoption, and building a unified hub for agents. Tune in to learn key strategies for upgrading your tech stack and staying ahead in modern real estate operations.
- Sep 16, 202624 min
From Vulnerable to Vigilant: Transforming Real Estate Agent Safety with Vanessa Martin
Real estate agents are frequently placed in vulnerable, one-on-one situations with unfamiliar clients. In this episode of Change Agents, host Bennett Richardson (Chief Marketing and Communications Officer at NAR) welcomes Vanessa Martin, Co-Founder of Tether RE and military combat veteran. Vanessa shares crucial insights on why situational awareness and layered defense are vital for every real estate professional. Learn how to conduct compliant client pre-screenings under Fair Housing and FCRA regulations, implement life-saving safety habits during private showings and open houses, and explore how associations and brokerages can lead the charge in making safety a year-round priority. In this episode, we explore: Overcoming common safety blind spots in real estate Applying military after-action principles to daily showings Real-world safety tools: SOS alerts, struggle detection, and 24/7 live dispatch Responsible client screening vs. consumer privacy regulations What the future holds for integrated real estate technology Subscribe to NAR REALTOR® News Change Agents for more discussions with innovators shaping the future of real estate.
- Sep 2, 202629 min
Can AI Make Real Estate Safer? The Future of Agent Safety with Niall Phelan
Real estate agents face risks that many consumers never see, from meeting strangers at showings to navigating remote properties alone. In this episode of Change Agents, NAR CMCO Bennett Richardson sits down with Niall Phelan, founder of Agent Buddi, to discuss why agent safety deserves more attention across the industry and how AI could help agents stay protected while improving client service. Niall shares the four moments when agents face the greatest risks, explains why safety and productivity don't have to compete with each other, and discusses how technology can help agents verify leads, document showings, stay focused on the road, and build stronger client relationships. They also explore how AI-powered tools may help agents prepare more effectively, retain more clients, improve coaching, and create the kind of trust and personalization that today's consumers expect. Whether you're a new real estate agent or a seasoned professional, this conversation offers practical insights on staying safe, serving clients better, and leveraging technology to build a more sustainable business.
- Aug 19, 202620 min
Real Estate Evolution and Legacy Leadership with J. Lennox Scott
Is your business built to withstand the next industry inflection point? This week on Change Agents, we're joined by J. Lennox Scott, a visionary leader who has navigated decades of market cycles. As the head of a multi-generational firm, Lennox offers a unique perspective on staying relevant in an increasingly automated world. We dive into: The Modern Market Mindset: Adapting your value proposition to meet 2026 consumer expectations. Relationship Mastery: Why high-touch service is more valuable now than ever. Scaling with Purpose: Lessons in leadership from 40+ years at the helm of John L. Scott Real Estate. Whether you are a brokerage leader or an individual agent, Lennox's insights provide a roadmap for thriving in the midst of change.
- Aug 12, 202618 min
You're the CEO: James Harris on Building a Real Estate Pipeline That Lasts
Closings are the result. Pipeline is the business. Founder of Breezy | Harris & Partners, James Harris believes the most successful agents don't chase shortcuts. They focus on consistently building the relationships, opportunities, and prospecting systems that create future business. As Harris puts it, agents are the CEOs of their own businesses, and their success, now and in the future, depends on the pipeline they build today. In this episode, Harris shares how he went from knowing nobody in the industry to building one of the most successful luxury real estate businesses in the country. He explains how door knocking, open houses, follow-up, and a relentless focus on lead generation helped him create a business that continued to grow year after year. You'll hear his insights on prospecting, building a predictable stream of opportunities, developing long-term client and developer relationships, personal branding, and why many agents overcomplicate what it takes to succeed. Harris also reflects on the lessons he learned building a nationally recognized brand and how authenticity became one of his biggest competitive advantages. Whether you're looking to generate more leads, strengthen your pipeline, or build a more sustainable real estate business, this conversation is packed with practical advice you can put to work immediately
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About NAR REALTOR News Change Agents
Change Agents spotlights leaders, innovators, and visionaries who are shaping the future of real estate. Each episode pairs an NAR executive with a respected industry professional for an open discussion about their career story, the issues influencing real estate today, and the opportunities ahead.
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