The State of AI in Warehousing and Omnichannel

AI is “not optional anymore” in large-scale warehouses and omnichannel operations, as it’s becoming foundational to how they function at scale. In this episode, we explore key findings from the State of AI in Warehousing Report and the 2026 State of Omnichannel Supply Chain Report, examining how companies are moving beyond pilots to real-world deployment. From inventory optimization and automated picking to real-time decision-making, AI is transforming operations as pressure grows for faster, more precise, and more flexible fulfillment. Joining the discussion are Dr. Matthias Winkenbach, Director of the MIT Intelligent Logistics Systems Lab, Dr. Eva Ponce, Director of the MIT Omnichannel Supply Chain Lab, and Alejandro Gonzalez, Software Business Unit Director at Mecalux. They break down what’s driving widespread AI adoption, where companies are seeing the fastest return on investment, and how omnichannel growth is increasing complexity across supply chains. The conversation also explores the rise of autonomous mobile robots, shifting workforce roles, and what’s next, from generative AI to agentic systems capable of real-time decision-making.