لكجري فجوة التوقعات - Stop calling your brand “luxury” if it isn’t

Send us Fan Mail Stop calling your brand “luxury” if it isn’t. You’re not helping yourself. “Luxury” is not a prettier word for nice, expensive or high quality. Real luxury comes with very specific attributes: rarity, craftsmanship, consistency, and a level of service that feels almost unreasonable in its attention to detail. Yet today, everything is “luxury”: clinics, burger joints, car washes, mid-scale hotels. And it’s a problem. Here’s why misusing the word hurts your brand: You overprom...