193: Optimising Learning Technology at Starbucks Australia – Peter Elkhuizen

You've chosen your learning technology and a launch date draws near. Then what? Peter Elkhuizen, Partner Capability and Growth Manager at Starbucks Australia, shares how he moved around 1,600 partners from paper-based learning to a gamified mobile platform, and kept them using it two years on.  We cover launching with baristas first, using leaderboards to keep people engaged, blending digital with in-store training and learning from Starbucks UK. Peter also explains how he knows the platform is earning its place, what he would do differently, and previews his HR Fest Australia session on 18 November in Melbourne. Transcript and related resources: learninguncut.global/podcast/193 Podcast information and more episodes: learninguncut.global/podcast