Shai Egosi: How He Scaled Pool Perfection From $3M to $12M

00:31 – Intro: Rob welcomes Shai Egosi, whose meeting in El Salvador led to this episode 01:47 – How Shai went from software career to pool company owner through a loan gone sideways 04:01 – The six-year scale from $3M to $12M in sales, exit completed July 2025 04:34 – What Shai is building now: Workflow Perfection, a management platform for construction companies 05:19 – The real growth constraint in the green industry: finding people who buy into the vision, not just collect a paycheck 06:33 – Why a well-built "castle" attracts good people before you even have to sell them on it 07:56 – Focusing on customer happiness over the physical task ("Don't build them a pool") 10:28 – How to delight customers with simple, consistent basics instead of grand gestures 11:37 – The real starting point of the turnaround: paper everywhere, 40% of time lost searching for information 12:52 – Setting up project-based communication channels (WhatsApp) instead of one messy company chat 13:52 – The personal touch: Shai calling every customer himself right after kickoff 15:05 – Automated Monday morning project update texts, now AI-assisted 16:34 – Why organized data is also what makes AI actually useful 17:04 – Starting with Trello, then building custom software from real field problems 19:02 – Timeline of the gains: Trello to Workflow Perfection, then COVID hits and demand spikes 20:15 – Friday breakfast meetings where the whole team learned and improved the software together 21:15 – The compounding payoff: profitability, five-star reviews, and standing out while competitors failed during COVID 22:47 – How to actually start: get the right people in a room and map the full information flow 24:59 – Getting a skeptical team on board with new systems 26:02 – What Workflow Perfection does: phases, materials tracking, inspections, commissions, chargebacks 27:36 – How a clean system made Shai's own exit smoother (read-only buyer access, no surprises) 28:56 – What it actually takes to onboard a system like this, and how fast teams feel the impact 31:29 – Where to find Workflow Perfection (workflowperfection.com) and how to reach Shai 32:02 – Book recommendations: Bold, Build, Abundance, and Never Split the Difference