Shift by Shift: Training for Frontline Performance

Frontline teams do not have spare hours for training. They have minutes between customers, tasks, and the next urgent request. Yet many training programs still ask them to step away from work to learn. JD Dillon joins IDIODC to explore a better approach. Learn how to shift from isolated courses to a frontline enablement system that supports people in the flow of work and helps teams perform with greater clarity, confidence, and consistency. ___________JD Dillon is an advisor, speaker, author, and technologist focused on frontline workforce enablement and performance. His career spans frontline operations, learning, product, and technology roles with Disney, AMC, Kaplan, and Axonify. JD is the author of The Frontline Enablement Playbook and The Modern Learning Ecosystem. He helps organizations build practical systems that improve workforce readiness, manager capability, and on-the-job execution. Brought to you by the dominKnow | ONE Platform - develop, scale, and deliver learning that maximizes employee value.