How I AI
How Intercom 2x’d their engineering velocity in 9 months with Claude Code | Brian Scanlan
April 20, 2026·1h 18msolotechnology
AI Summary (2-min read)
TLDR
Intercom has doubled its engineering throughput in nine months by fully embracing AI coding tools like Claude Code, treating their engineering organization like a product with telemetry, skills, and guardrails to boost both velocity and quality.
THESIS
The speaker, Brian Scanlon, a
Intercom has doubled its engineering throughput in nine months by fully embracing AI coding tools like Claude Code, treating their engineering organization like a product with telemetry, skills, and guardrails to boost both velocity and quality.
THESIS
The speaker, Brian Scanlon, a
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Guest
B
Brian Scanlon
solo on How I AI
Mentions
Books, people, and resources mentioned in this episode.
People
Brian Scanlon
Companies
IntercomAnthropic
Products & Tools
Claude CodeHoneycombSnowflakeS3Cursor
Topics
Artificial IntelligenceData EngineeringDevopsFuture Of WorkOpen SourceSoftware EngineeringTech Industry
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