You Can’t Afford to Say Yes to the Wrong Client (Becky Reel)

#72 Saying yes to every family might increase revenue, but one wrong-fit client can cost your agency caregivers, reputation, and weeks of scheduling headaches. Becky Reel explains the waitlist mindset she used to protect her team, strengthen the client experience, and create demand—and why a true waitlist is fundamentally different from a staffing problem. She shares the hard lines her agency established around shift minimums, geography, caregiver safety, unrealistic expectations, and families who began negotiating from the first conversation. We also break down what a hospitality-driven intake call sounds like and why every office employee should be prepared to handle one. Becky closes with four super powerful mindset shifts that will help your agency become easier to refer, more memorable, and impossible to confuse with the competition.Becky Reel on LinkedInbecky@reelhomecareconsulting.com Reel Home Care ConsultingBecky’s Dinner Series  Sponsors:Vitable Health - https://learn.vitablehealth.com/lab