Why Your Check-In Line Is Costing You Donors | Chris O'Shea & Livia Christensen

Most fundraisers think of check-in as a hospitality problem. Livia Christensen and Chris O'Shea of C2 Auctions think it's a fundraising problem and they have the data to prove it.Livia and Chris manage guest lists and staff registration for some of the biggest galas in the country. Every event, they see the same pattern: the organizations that treat check-in as an afterthought lose donors before their auctioneer ever takes the stage. In this episode, they walk through the three things that make or break a gala check-in and why most orgs get all three wrong.In this episode: why putting your advancement team at the registration table is the worst use of their most valuable hour, the ratio of registration staff to guests you should actually be planning for (and why alphabetical check-in lines are always a mistake), what a clean guest list signals to your donors about how you'll steward their money, why "guest of" fields on your list are a red flag for the whole night, the credit-card-on-file threshold you should hit before your event starts (Chris's team benchmarks at 40%), and why free auction software almost always costs more than paid…one line that will save some organizations thousands.Plus: the peak-end principle from behavioral psychology and how it should shape the last touchpoint your guest has before they leave the room.00:00 Intro00:49 Overview of Check-In and Check-Out08:30 Importance of a Clean Guest List21:00 Final Thoughts and Best Practices26:55 Streamlining Check-In/Check-Out Processes30:05 Role of Hospitality in Event Success🔗 *CONNECT WITH US* 🔗Hire Chris & Livia for Your Event: https://c2auctions.netConnect with Livia on LinkedIn: https://www.linkedin.com/in/livia-christensen-8779983/Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-o-shea-38604181/Connect with Trevor on LinkedIn: https://www.linkedin.com/in/trevor-nelson-b8922a167/Follow Hey Nonprofits! on LinkedIn: https://www.linkedin.com/showcase/hey-non-profits-raise-more-money/💙 *ABOUT HGA FUNDRAISING* 💙This episode was brought to you by HGA Fundraising. The team at HGA helps event fundraisers create auction success with the most profitable (and mission focused) auction items in the space. Trips and experiences that excite donors, ignite bidding, and help your organization RAISE MORE MONEY.To learn more about HGA Fundraising click here: https://hgafundraising.com/trips-and-experiences/Easiest way to raise more money in your next event: https://hgafundraising.com/golden-ticket/Feeling stuck with your fundraising? No matter where you are at in your journey, HGA offers FREE coaching for fundraisers: https://hgafundraising.com/nonprofit-coaching/Need an auctioneer for your next event: https://charityauctioneerswelove.com