Healthcare AI Pioneers

Reducing Clinical and Administrative Burden at BSMH

September 8, 2026·33 min
Episode Description from the Publisher

Jesse chats with Dr. Mark Townsend, Chief Clinical Digital Ventures Officer at Bon Secours Mercy Health (BSMH), and Dylan Clark, Chief Analytics and AI Officer at BSMH. Together, they discuss AI strategy and operational problem identification at BSMH; nursing ambient documentation and reducing nursing documentation burden; measuring AI-driven time savings; BSMH's digital assistant, Catherine; AI in patient navigation, scheduling, physician time tracking, contract management, and compliance; navigating partnerships with AI vendors; and much more. Jesse also reflects on this key headline: Survey raises questions about who should benefit from the resulting productivity gains from AI. In our Resource Link segment, we list one valuable resource you might want to check out. To view this link, subscribe, or find out more information about our podcast, visit www.HealthcareAIPioneers.com.  Want to be a sponsor, marketing partner, or guest, or provide feedback on the podcast? Email us at Info@HealthcareAIPioneers.com.  Music by Turning Pages from Pixabay.<span class= "EOP Selected SCXW254083015 BCX0" d

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