HEALTH Yeah! Ep31: Patient Experience

00:00 Opening and Introductions2:50 Patient and Family Advisory Councils (PFAC) at Stony Brook Medicine3:20 The role of PFAC advisors5:04 Turning feedback into impact8:40 Checklist for being admitted to the hospital13:55 Resources for patients and families18:40 PFAC key initiatives21:07 Additional resources for patients and families21:53 Patient feedback25:11 Closing RemarksIn this episode, we explore how patient and family voices help shape better care at Stony Brook Medicine. Listeners will hear from a Patient and Family Advisory Council (PFAC) advisor at Stony Brook University Hospital, highlighting the essential role PFACs play in connecting patients, families, and healthcare teams. The conversation explores how patient feedback is transformed into meaningful improvements that enhance the overall care experience. Experts also share practical guidance on preparing for a hospital admission and point to a wide range of resources available to patients and families before, during, and after care.Experts in the studio: Nicole Rossol, MS, CCLSChief Patient Experience Officer, Stony Brook MedicineDan HughesPatient and Family Advisory Council Advisor, Stony Brook University HospitalMeg Stern, MS, CPXPPatient Experience Educator, Stony Brook University Hospital*DISCLAIMER: The information provided in this podcast is for educational and informational purposes only and is not intended as a substitute for professional medical advice, diagnosis or treatment. If you think you may have a medical emergency, call your doctor or emergency services immediately.*Description of Video Studio: News desk with Stony Brook Medicine logo on the front. Big screen is behind experts with HEALTH Yeah! logo.*Transcript and more information: https://health.stonybrookmedicine.edu/health-yeah-episode-31-patient-experience/