How AI Is Changing Talent, Not Just Tasks: Rethinking Where Human Judgment Matters Most

The decisions leaders must make about AI today go far beyond what platforms to invest in: AI is changing organizational culture and leadership for good. In episode 1 of a special four-part series on how AI is changing leadership, we look at how the technology is changing how people interact at work, the new culture it is creating, and how leaders can get smart about talent management and strategy in this rapidly advancing world. Paula Goldman, Salesforce’s chief ethical and humane use officer, argues there's currently a big opportunity to redesign work around the complementary strengths of humans and AI. She explains how AI could reshape entry-level jobs and the development of future leaders, why companies need to rethink internal mobility and talent development, and how executives can prepare their organizations for an AI-powered workforce without sacrificing accountability, creativity, or trust. Goldman is the author of Manage the Machine: How to Harness Human-AI Collaboration at Work. Plus: • Why “human in the loop” is an outdated model for managing AI—and what it means to put humans “at the helm.” • How leaders can determine which tasks to delegate to AI and where human judgment matters most • Why treating AI primarily as a cost-cutting tool could mean missing its bigger potential • How companies can redesign jobs and develop talent as AI takes over more routine tasks • Why leaders need to think differently about entry-level hiring and the development of future executives • How organizations can use AI to improve management, internal mobility, and employee development