Troubleshoot Like the Pros

What separates a quick fix from hours of frustration? Often, it's the way you approach the problem. In this episode of Geographical Thinking, host Michelle Brake sits down with Esri Canada Customer Support consultants Sara Pancheri and Lorraine Hamel to explore how experienced support professionals diagnose issues, identify patterns and guide customers toward solutions.  Whether you’re trying to decipher cryptic error messages or collect the right troubleshooting information, you’ll benefit from Sara and Lorraine’s practical advice and learn how to work through challenges more efficiently. Along the way, Michelle’s guests offer a behind-the-scenes look at what happens when a support case lands on their desks and what makes a support request truly effective.  Whether you're working with ArcGIS Pro, ArcGIS Online or ArcGIS Enterprise, this conversation is packed with actionable tips, troubleshooting best practices, and expert insights to help you get the most out of your GIS technology.