The Best Doormen Never Use Their Hands

Control yourself, and you control the situation.In episode two of the Frontline Security Podcast Specialist Series, US Army veteran and Get Licensed trainer John Redfern joins host Anthony Milner to talk about the skills that keep a door safe long before anyone has to step in physically: leadership, self-control and communication.In this episode:- Why every security role is a leadership role- Assertive vs aggressive vs passive, and where each one gets you- Dressing and thinking two levels above where you are- Culture: what you do when no one's watching- What trainers can't teach in the classroom- Hard skills vs soft skills, and why business owners should hire ex-security- Real stories from closing time and "the fog of war"- Adapting to the room: restaurants, hotels, R&B clubs and footballChapters:00:00 Cold open: Control yourself, control the situation00:43 Welcome back and what this episode covers01:48 Why every security role is a leadership role03:46 Assertive vs aggressive vs passive04:41 Dress (and think) two levels above where you're at06:03 Culture: what you do when no one's watching07:48 The limits of the classroom and what trainers can't teach08:00 Conflict management: who gets in, who doesn't09:30 The right team on the front door10:36 Hard skills vs soft skills explained12:37 Why business owners should hire ex-security13:32 Real stories from closing time and "the fog of war"18:19 Tony, the most adaptable doorman ever19:45 Managing a busy pub shift21:43 Restaurant, hotel, R&B club, football: same job, different room24:43 Closing: lead yourself firstGuest: John Redfern, US Army veteran and Get Licensed security trainerHost: Anthony MilnerMissed episode one? Go back to I Wanted Nothing to Do With Security for John's career story.Next episode: It's Not Just Standing on a DoorExplore the full series and apply to be a guest: https://www.get-licensed.co.uk/frontline-podcastWatch this episode on YouTube: https://www.youtube.com/watch?v=Dyhvl_C2cRYTrain for your SIA licence with Get Licensed: https://www.get-licensed.co.ukFind security jobs with GuardPass: https://www.guardpass.comHiring security staff? https://www.guardpass.com/employersFollow Get Licensed on Instagram, YouTube and Facebook: @getlicensed