Ryannon Frederick: Human-Centered Leadership in Healthcare

How do you lead transformation in an environment where the stakes are life and death and “the way it’s always been” feels hardwired? In this episode, Ryannon Frederick, Chief Nursing Officer at Mayo Clinic, joins Jennifer Colosimo to talk about what human-centered leadership looks like in practice. Ryannon shares how she pushes herself and her teams beyond incremental change by borrowing ideas from outside healthcare, challenging limiting beliefs, and using “imagine a world where…” prompts to unlock big thinking. She describes Mayo’s “for nurses, by nurses” approach to innovation, why the people closest to the work are best positioned to spot opportunities, and how pairing frontline clinicians with non-clinical experts sparks new solutions. Along the way, she highlights the daily behaviors that build trust, psychological safety, and engagement across 26,000 nurses—and why the toughest leaders she’s worked for ultimately helped her grow the most.   The views expressed in this interview are those of Ryannon Frederick and do not reflect the views of their employer.   Caring for the Caregivers: https://resources.franklincovey.com/c/tlg-caring-for-the-caregivers?x=j4G37p&lb-mode=overlay   As a global leadership and organizational performance partner, we give strategy the human edge™. For 40 years, FranklinCovey has helped tens of thousands of leaders, teams, and organizations around the world achieve breakthrough results and transform how they execute strategy at scale.   To learn more, email us at info@franklincovey.com, visit franklincovey.com, or call us at: 1-888-868-1776