Speak Without Ego, Listen Without Defense | Nourishing Relationships Through Conversation

In this episode Kelly talks about the importance of communication and putting your ego aside in order to nourish relationships. Speaking without ego is so you don’t make enemies everywhere you go and call attention to yourself, and then listening without defense means you can listen to someone who maybe you have offended in a way that will cause your relationship to be better and improve as you get into new territory with these people by being open minded and learning to listen without taking offense, or launching a campaign to defend why you were right and they were wrong. As you put these principles into practice that Kelly discusses here, you’ll find that your relationships and even success in business and networking begin to improve. A difficult scenario to imagine with Kelly 1:30Imagine the time has come to apologize 6:00Here is what most average leaders with some authority do 7:25Productive conversation can resolve issues and help develop mutual respect 15:20Story from Kelly’s dentist 20:00Kelly supports small business and premium service 29:00Ego is the enemy to your success 34:00Focus on what people want to hear 46:25 “There are two main things to keep in mind when it comes time to talk to this person. Like I said, remember to speak without ego, and listen without defense. When you talk, you’re going to listen without defense and not arm your argument against them, preparing a campaign against them about why you’re right and they’re wrong, and that you’re the leader. You’re actually taking in the data and listening without defense. You’re trying not to be offended.” 15:20