E10: Using AI as a Consultant Without Losing Client Trust - Valerie Ehrlich

Episode SummaryYour clients are starting to ask about AI - and some have policies banning contractor use. Valerie Ehrlich, PhD has spent her career at the intersection of learning, evaluation, and organisational strategy, and now focuses on what responsible AI adoption actually looks like in the social sector.In this conversation, she and Cindy get into the questions nonprofit consultants are actually facing: what to say when a client asks whether you use AI, how to think about data privacy, and why the most effective AI users are critical thinkers - not early adopters.Key TakeawaysConsultants need to decide whether they'll be proactive or reactive about AI disclosure. Getting caught off guard when a client asks is not an option.Separate client-facing AI use from backend use. Both are acceptable - but they require different levels of disclosure.Pay for AI tools rather than using free versions. Free tools often monetise your data. Read the terms of service.Never record a client conversation without consent. Even if it's technically legal, it's a trust issue.A consultant's deep sector knowledge produces better AI output than someone without it. That's an argument for your value, not against it.Guest BioValerie Ehrlich, PhD is the founder of Mission Bloom, supporting mission-driven organisations in learning, evaluation, and AI adoption. She also writes The Bloom Shift, a Substack newsletter on responsible AI in the nonprofit sector.Resources + LinksMission BloomThe Bloom Shift on SubstackNFN OS ProgramConnect with ValerieWebsite | LinkedIn---Fracture is for nonprofit professionals who refuse to choose between doing good work and having a good life. Hosted by Cindy Wagman, founder of the Nonprofit Fractionals Network, it's real talk on building a fractional consulting business that actually pays - and still matters.Subscribe to Fracture | Join the OS