Ep 825: New: OpenAI Presence. Has The AI Customer Service Takeover Finally Arrived?

OpenAI launched Presence, and it seems like no one really noticed. They should have. Presence gives companies a way to build and manage real-time AI voice and chat agents across customer service, sales, HR, and IT, which could make this one of OpenAI’s most important enterprise launches yet. The technology finally looks fast, natural, and capable enough to disrupt customer service at scale. That could mean faster answers and fewer terrible phone trees. Or an endlessly patient...