Engineering Isn't Broken-The Flow of Work Is

Jessica North digs into why so many engineering firms struggle with friction, rework, slow decisions, and burnout, and why the problem is usually the system, not the team. Unclear decision-making, competing priorities, and messy handoffs quietly drain performance. Jessica shares how leaders can find and fix these hidden barriers: ask the hard questions, really listen, build psychological safety, and look past surface metrics to the full picture of how work gets done.