The Best Ideas Still come from Talking to Humans

In this episode, Kristina Shen (Managing Partner, Chemistry) interviews Ashwin Sreenivas (CTO & Co-founder, Decagon) about how conversational AI can enhance customer engagement and simplify support operations for businesses.Ashwin recounts the origins of Decagon and the co-founder chemistry that made it possible. The conversation explores how great teams navigate the idea maze with speed, conviction, and a sharp focus on building something customers truly need—and will pay for. And in a world increasingly shaped by AI, Ashwin makes a compelling case for the most timeless principle of all: spend real time with the real people who will use your product.Linkschemistry vcMore EventsElements: A Chemistry Speaker Series Elements is produced by Chemistry VC in partnership with Pod People.