Ep 630: "The Best Ads Say Nothing" | Ari Murray, Chief Digital Officer at Salt & Stone

Subscribe to DTC Newsletter - https://dtcnews.link/signupAri Murray runs DTC, Amazon and customer experience at Salt & Stone. She came from Sharma Brands, and before that worked on influencer and celebrity brands including a Kardashian line and Halsey's beauty brand. She started as a customer service agent.In this episode she breaks down why the old brand-versus-performance argument is collapsing. Customers now shop with a chatbot in the loop. Those bots read your reviews, your Reddit threads, and your actual customer experience. You cannot hack that, which means product quality and brand protection have become growth levers.She also gets specific on creative: what "socially native" really means, why she is chasing ads that don't look like ads, and the protein powder ad where the product is the seventh ingredient in someone's recipe.For: DTC founders, growth leads, creative strategists, retention and CRO teams, brand marketers.In this episode:Why she left the agency side for Salt & StoneWhy Salt & Stone has never acted like a deodorant brandAI visibility, Reddit indexing, and why you can't hide from real customer feedbackThe collapse of the middle of the funnel in agentic shoppingWhy she doesn't feel a desperate need to move spend out of MetaHow they actually measure incrementality (holdouts, Status, Northbeam, Triple Whale, hunting for an MMM)Socially native creative, and why splitting a hook five ways is played outWhy a brand with boundaries makes better adsWhat makes a brand feel cheapWhat makes a brand deserve to be iconicSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter