Expedia got about 20 million calls a year from people asking for a copy of their itinerary. The cause was a confusing email. A pediatrician traced kids referred for ADHD to life at home. I traced a snooze back to 7:30 the night before. Featuring: Taiichi Ohno, Ryan O'Neill, Nadine Burke Harris Watch on YouTube Read the full post Brought to you by: Trends.vc: Discover new markets and opportunities. HeadsUp: Know when your competitors move. Before your customers do. Multi: Turn any content into a YouTube video. Chapters: (00:00) The snooze and three whys (00:28) Expedia's 20 million itinerary calls (01:11) Nadine Burke Harris and the Bayview clinic (02:00) Where the fix sits Where to find Dru: I write an essay daily. Get them free Follow me on X Watch my video essays on YouTube Follow Dru's Notes on Apple Podcasts or Spotify Subscribe to Dru's Notes for a new episode every day. Click here to view the episode transcript.
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