209. Employee Burnout Is Ruining Customer Experience: 3 Proven Ways to Fix It Now | Stacy Sherman

Many leaders discover that an employee was on the verge of burnout only after the customer already felt it. By the time a resignation letter arrives or a negative review goes public, it has already cost you the revenue and the brand reputation you spent years building. The question is whether you can read the warning signs before that moment happens. This show is about Stacy Sherman's reflection on her conversation last week with Jennifer Lee, where they explored how to read stress indicators in real time and act on them before the damage occurs. What You Will Learn: How to identify signals that a team member is approaching the breaking point before it costs you a customer or a sale The one question to ask your managers this week that surfaces who on the team is struggling right now How a single bad interaction becomes a permanent online record that AI reads when your next prospect searches for a solution in your category What your digital empathy footprint is and one action you can take today to understand what it currently says about your company and prevent losing both customers and top talent. Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies. Book time with Stacy Sherman here.