From Clinic to Consumer: How AI Is Reshaping the Entire Health Experience

Health systems are no longer asking whether to deploy ambient AI. They are asking how to scale it across roles, connect it to revenue cycle, and avoid building another layer of fragmented tools. Kenneth Harper, General Manager of Dragon at Microsoft, joins Megan Antonelli to unpack what separates the organizations actually moving the needle from those stuck in pilot mode, what ambient AI's expansion from physicians to nurses and radiologists has revealed about clinical workflow design, and how CIOs should think about building a coherent clinical AI architecture in 2026. Kenneth Harper, GM, Dragon Product, Microsoft Megan Antonelli, Chief Executive Officer, HealthIMPACT Live