STIB-MIVB - Brussels Intercommunal Transport Company

Welcome to Devoteam ServiceNow Changemakers, the newest series brought to you by Devoteam. In each episode, journey with your host, Damien Davis, Senior Director, Product Management at ServiceNow, as he shines a spotlight on transformative projects within both the public and private sectors in EMEA.The series sees us partner a dedicated Devoteam consultant with one of our esteemed clients, we pull back the curtain to offer a deep-dive into the heart of each project, tackling real-time challenges, unearthing the nuances of sector dynamics, sharing our pivotal learnings, and showcasing the innovative solutions that arose from collaboration and expertise.This episode sees us sit down to case study 'STIB', the beating heart of Brussels' public transport and notably, Belgium's largest employer. We're delighted to welcome Sophie Libouton, Team Manager at STIB in Governance and Methods, and the Julien Sansotero, ServiceNow Business Manager here at Devoteam.