#1,145: The Flip (and Fun!) Side of KPIs

Did you know there's actually a right and wrong time to implement key practice indicators (or KPIs) in your office? Tiff and Dana reveal what should be firmly in place in a practice before you start assigning metrics for success. They touch on KPIs position by position, staying human amid the numbers, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am so excited to be here with you today. You guys know that I love podcasting. You guys know that I love spending this time with you. And I love getting to spend the time with my consultant team as well. So I have Dana here with us today. Dana, how are you?   DAT-Dana (00:16) doing pretty good. I'm excited to be here. It's not that often that I get get dedicated podcast time with Tiff, so super excited.   The Dental A Team (00:22) I know,   I know it's because I schedule us long and we bust out a ton and then we don't see each other for a month on podcasting at least. So I agree, I agree. Well, Dina, it's springtime here. We like to call it springtime, which I think that Arizona just doesn't know when spring starts and ends because it goes straight into summer. So realistically, these drop in May, recording in April. I don't know when spring is, but it's hot. We've had a little bit of a cool down.   You've had a ton of sports and it's a beautiful time of year. How's everything down in your neck of the woods of Arizona going?   DAT-Dana (01:00) It's good. It is. It's beautiful. Now is the time where like you just love being in Arizona. I feel like, we don't really get a spring. It's kind of like a mismatch of random weather, like week by week. But now is the time where I truly love being in Arizona and get to be outside a ton. And, you know, if we could just get this wind to go away that's been hanging around down here for a couple of weeks, it would be perfect, really.   The Dental A Team (01:05) Yeah.   Yeah.   Yeah, my sister and I were talking about the wind yesterday. It really has been very strong, very strong. Yeah, especially where you are. You guys get whipped real bad with some wind. Yeah. Well, I'm excited that we're here today, that we're inside. It's supposed to warm up aga