Season 2 – Episode 1 – Customer Analytics, Driving Value within the Insurance Domain with Janani Hari

Joining me on this episode of Data Tech Talks is Janani Hari, a seasoned expert in data and insights, with deep experience in the insurance sector. In this episode, we explore the transformative power of customer analytics and how it’s reshaping the insurance industry - from shifting perceptions to enhancing customer experiences. Janani offers a deep dive into the challenges of data quality, the nuances of stakeholder engagement, and the art of effectively communicating insights and recommendations. We also discuss the rising influence of AI in customer analytics and how the industry is embracing data-driven decision-making. Janani shares practical advice for aspiring data professionals and highlights the skills needed to thrive in this dynamic field. This episode provides valuable perspectives on customer analytics, data communication, and the evolving future of data in insurance.