Enhancing the Member Experience — DEMCO’s New Call System

In this episode of Co-op Conversations with DEMCO, host David Latona sits down with Galen Dunbar, DEMCO’s Chief Member Services Officer, to talk about how DEMCO is making it easier than ever to connect with your cooperative.You’ll hear how DEMCO’s new cloud-based phone system improves every call — with features like call-back options, a Spanish-language menu, and an integrated platform that unites phone, chat, and email history in one place. The result? Faster, smoother, and more personal service for every member.Discover how DEMCO’s Member Services and IT teams worked together to launch technology that keeps local service at the heart of every interaction — ensuring members always reach a friendly, informed voice ready to help.To learn more or contact Member Services, visit DEMCO.org/Contact or call 844-MyDEMCO.