Scaling AI: Inside Cisco's AgenticOps Transformation

Cisco has been running agentic systems for more than 18 months. Our biggest lessons weren't about models. They were about data, governance, and human judgment. So, how did we do it? In this episode of Scaling AI in the Enterprise, our expert panel takes you inside Cisco's own AgenticOps transformation. Learn why scale and machine-speed threats make it essential now and what to get right before you start, and why your orchestrator can't be an oracle. Host: Jack Hampson, Director of Product Management, Cisco Customer Experience (CX) Guests: Bhaskar Jayakrishnan, SVP of Engineering, Cisco Customer Experience (CX) Carlos Pereira, Fellow and Chief Architect, Cisco Customer Experience (CX) Dr. Lydia Chilton, Associate Professor of Computer Science, Columbia University Sam Charrington, Host of the TWIML AI Podcast Learn more about Cisco Customer Experience; Read our blogs and visit Cisco.com