Beyond the Fiber - S1E5 - Tech Talk: Broadband Assurance & Observability - When Milliseconds Matter

In this episode Robin Olds interviews Tom Footitt, Cisco Senior Director of Product Management for Crosswork Assurance, about how AI — especially agentic systems and faster LLMs — is changing network traffic patterns and why observability and assurance are critical. They discuss new KPIs like time-to-first-token and inter-token latency, passive behavioral analysis of encrypted traffic, predictive AIOps, and the importance of security, sovereignty, and performance for service providers offering AI services.