Industrializing Innovation

For 20 years, U.S. Bank has had a formal innovation practice. U.S. Bank was the bank that other banks pointed to when they talked about innovation. As the approach has matured, what’s striking is how U.S. Bank has turned this innovation practice into an actual discipline, not just a department, with its influence felt across the whole bank.  An intellectual property practice that has patents, 70,000 employees behind it as potential innovators, and dedicated Centers of Excellence for AI and Blockchain. In this episode, Jason Henrichs sits down with Don Relyea, U.S. Bank’s Chief Innovation Officer, at the MX Money Experience Summit 2026 Listen as Don shares personal insights and the inner workings of the 20-year innovation journey at U.S. Bank, what will matter to customers years from now and what innovation really means when AI agents start making decisions about our money.