Beyond the Software: How Office Puzzle Is Simplifying ABA Operations Without Burning Out Providers

What happens when empathy meets smart technology in ABA?In this episode of Beyond the Science, we sit down with Charlene Kurth, COO of Office Puzzle, to explore how one practice management platform is helping ABA providers run smarter, scale sustainably, and reduce daily stress.Charlene shares her path from psychology and analytics into ABA tech, and why Office Puzzle was built to support people, not just data.In this episode, you’ll learn:- Why broken systems, not care, hold practices back- How Office Puzzle unifies scheduling, notes, billing, and compliance- Where AI actually helps (and where it shouldn’t)- Why affordable, flexible tools matter for growth- How customer support and community drive successIf you’re an ABA provider, clinic owner, or clinician looking for better systems without burnout, this episode is for you.👉 Watch now and discover a smarter way to run your practice. Timestamps:00:38 Meet Charlene of Office Puzzle02:08 Charlene’s background and career path04:23 Day-to-day role as COO05:12 Advice for aspiring leaders06:47 Origin of the Office Puzzle name08:46 Key pain points Office Puzzle solves12:48 HIPAA compliance and data security13:26 AI features and note generation16:23 Common mistakes business owners make20:55 The biggest challenge in the field22:29 Proudest moments and team growth23:35 Provider success story25:34 Straight Talk with Joe28:46 Supporting small and growing practices30:30 All-in-one pricing and accessibility32:36 Long-term vision for Office Puzzle34:17 Expanding services and position in the market38:20 Georgia pilot program teaser43:21 Industry perspective and competition45:10 Empathy and community impact47:30 Coop’s Off the Clock