Future-Ready African Airports: The SITA and ACZ Investment Model

In this episode, host Jon Howell speaks with Selim Bouri, President, Middle East, Africa and Turkiye, SITA, and Daniel Muchuchuti, ICT Director, Airports Company of Zimbabwe (ACZ). The conversation explores the latest findings from SITA's IT Insights and Baggage reports and how Africa is performing and where there is room for improvement. The conversation then moves to a case study around airport IT Investment, with the Airports Company of Zimbabwe, outlining how a collaborative approach to investment in technology upgrades aims to benefit the passenger and airline customer. Chapters: 00:00 — Why airport IT investment matters for Africa 02:14 — Africa's uneven airport technology investment 04:53 — Passenger processing and border management priorities 07:50 — Why coordination matters more than technology 10:18 — Who must collaborate to modernize African borders 14:54 — The high cost of mishandled baggage 15:57 — How baggage tracking works across the industry 16:26 — Why one mishandled bag costs $260 17:23 — Africa's baggage challenge and connecting flights 18:19 — How automation can reduce baggage mishandling 20:25 — Zimbabwe's airport technology transformation 22:40 — Building a standardized, common-use airport platform 25:59 — Convincing airlines to share the investment 30:08 — The case for integrated, future-proof technology 31:34 — Shared payment and shared responsibility 35:32 — A new investment model for growing African airports 38:32 — Advice for airport technology leaders 40:30 — Why long-term IT investment will shape future growth Resources: SITA's baggage insights: https://www.sita.aero/resources/surveys-reports/sita-baggage-it-insights/ SITA's 2025 Air Transport IT Insights report: https://www.sita.aero/resources/surveys-reports/air-transport-it-insights-2025/airports/