Bank of America's Mark Sutterlin - why being a good investor in private markets is table stakes

Welcome back to the Alt Goes Mainstream podcast.Today’s conversation provides a fascinating window into the world of how one of the industry’s largest wealth managers approaches private markets.We sat down with the man who holds the keys to the kingdom.Mark Sutterlin is the Head of Alternative Investments within the Investment Solutions Group at Bank of America. He leads the firm’s strategy and platform development across hedge funds, private credit, private equity, physical precious metals, and real estate, delivering a broad spectrum of institutional-grade investment solutions to advisors and their clients.Mark brings the advisor’s perspective to bear as he builds the alternative investments menu for Merrill and Bank of America Private Bank and helps educate advisors and clients on how and where to thoughtfully and appropriately include private markets in portfolios.Mark and I had a fascinating discussion. We covered:How GPs can work with private banks.What one of the largest private wealth allocators looks for in GPs.How Merrill approaches different product structures to deliver solutions across the wealth client spectrum.What constitutes a manager’s edge.I loved this conversation with Mark, who takes such a thoughtful approach and brings a true passion to helping clients and advisors build and protect wealth.Thanks Mark for sharing your expertise, wisdom, and passion on private markets and private wealth.Show Notes00:00 Investor Edge Beyond Returns00:32 Sponsor Message from Ultimus01:41 Meet Mark Sutterlin04:15 Advisor Trust and Responsibility04:24 Penetration Across Wealth Tiers04:38 Scaling Alts Across Books04:49 Evergreen to Drawdown Spectrum05:12 Building the Shelf Challenge05:32 Evergreen Role in Portfolios05:42 Serving Broad Client Needs06:06 Optionality Not One Product06:20 Diligence as Core Identity06:48 Nuance in Private Credit07:27 Long-Term Themes Overlay07:56 Core and Satellite Question08:28 Drawdown vs Evergreen Tradeoffs08:48 Advisor Client Feedback Loop09:25 Evergreens Now Dominate Flows09:49 Evergreen Growing Pains10:14 Education and Expectations10:42 Rotation Within Evergreens11:11 Who Can Run Evergreens Well11:35 Scale Deal Flow Allocation Policy12:29 Post Sale Servicing Matters12:52 How Managers Should Service13:23 Transparency Builds Loyalty14:03 Vetting Managers for Private Banks14:45 Investor Skill Is Table Stakes15:22 Thousand Funds Deep Diligence16:07 Unpacking Firm DNA16:23 Private Wealth Is High Touch16:53 Eyes Wide Open Expectations17:14 Best GPs Listen and Adapt18:12 Customization Versus Scale19:13 Specialists and Custom Funds19:57 Proposal Tools for Advisors20:43 Menu Design From Client Needs21:25 Differentiation in UHNW22:31 Co-Invest and Capacity Access24:43 Tech DLT and Streamlining25:38 Biggest Blocker Education Gap26:45 Misconception Complexity27:52 Alts Invitationals Bootcamp29:45 Where Advisors Are Today30:16 What Why How Framework31:32 Implementation Needs Support31:51 Scaling the Alts Business32:45 Open Architecture Platform33:01 Lifecycle Ops Risk Controls33:40 Where to Invest Next33:53 Infrastructure and DLT Readiness34:42 Future Growth Sources35:37 Advisors Yet to Adopt36:00 Balanced Growth Outlook36:58 Client Sentiment Today38:11 Patience and Long-Term Adoption38:51 Next Gen Investor Mindset40:43 Defining a Manager’s Edge41:23 Specialization and Storytelling42:31 Building a Menu of Edges42:47 Business Plan Plus Open Mind43:44 Advice for GPs Pitching Merrill44:39 Platform Differentiation and Exclusivity46:47 What Worries Mark Today48:19 Excited About AI and Infrastructure50:42 Wrap Up and ThanksA Word from Our Sponsor, UltimusThis episode of Alt Goes Mainstream is brought to you by Ultimus, the full-service fund administrator and transfer agent powering asset managers in private and public markets. As alts go mainstream, you need real expertise to handle complex fund structures, connect with key distribution partners, and handle sophisticated compliance, reporting, and transparency demands.That’s Ultimus: high-tech, high-touch solutions for over 450 clients and 2,500 funds with $775B in assets under administration. Backed by an expert team of over 1,200 employees, they place client service at th