Broker to Broker Podcast: Kathy Dey – Ep. 253

Episode 253 Host: Marc Summers (AIME’s Founding President) Guest: Kathy Dey (Director of Operations at Apex Processors) This week’s episode features Christine Beckwith, a mortgage industry veteran with decades of experience in roles like executive leadership, origination, and master coaching. This week’s episode features Kathy Dey, a mortgage operations veteran who started her career in telemarketing at 16 and has since held roles in origination, compliance, underwriting, and processing management. Now leading operations at Apex Processors, Kathy shares her unique perspective on the broker-processor partnership, why contract processing is changing the game for LOs at every production level, and how finding the right “work spouse” can transform your business. Key Takeaways: – Why processors should own the file from submission to CTC, so you can focus on originating. – The importance of personality matching when pairing LO’s with their processors. – How empowering processors through community and training can benefit the entire brokerage. – How trust is built over time and why grace and resolution matter more than perfection. Golden Nugget: “Your processors know just as much, if not more, than you do. Leave the processing to the pros. You originate.” Subscribe to Broker to Broker on YouTube, Spotify, or Apple Podcasts. Join AIME: aimegroup.com/membership #MortgageTech #Loans #Processing #Operations #Excellence #LoanOfficerSupport #TeamWork #Trust #ApexProcessors #ClosingMadeEasy #BrokerToBroker #MortgageTech #BrokersAreBest #AIME #Podcast #Network The post Broker to Broker Podcast: Kathy Dey – Ep. 253 appeared first on AIME.