AI as an Ally: Reducing Burnout on the Frontlines

Frontline workers are under more pressure than ever — from long shifts to constant change — and burnout is becoming a systemic risk for organizations. As AI moves beyond back-office automation into frontline roles, leaders face a critical question: Can the technology reduce stress and improve well-being without eroding the human connection at work?  Silvija Martincevic, CEO of Deputy, joins the  AI+HI Project to explore how AI can support — not replace — frontline teams. She shares how organizations can use AI to streamline workflows, ease operational strain, and empower both managers and employees, while maintaining trust, empathy, and a people-first culture. Discover what it takes to design AI strategies that don’t just drive efficiency, but create more sustainable and human-centered work.  Subscribe to The AI+HI Project to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz   ---  Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r